Frequently asked questions

We’ve gathered together the questions we’re most regularly asked about British Monomarks.

But, unlike many of today’s service providers we haven’t done this to stop you calling, just the opposite in fact.
So why not call us now,
we’d be delighted to talk to you?

UK FREEFONE: 0800 096 1925 or INTERNATIONAL: +44 (0)20 7419 5000


Why should I choose British Monomarks?

We are London’s longest established independent mail services provider. We have been in business since 1925 – that’s 90+ years of continuous service and have been at our Holborn WC1 address since the early 1970’s. We pride ourselves in the quality of our services, the depth of our experience and our hard won reputation.

What type of services do you provide?
• Personal & Business Postal Boxes.
• Personal & Business full WC1 Street Address.
• Virtual Offices.
• Telephone Call Answering.

How do I sign up for a service?
To sign up for any of our service plans simply click the ‘BUY NOW’ buttons either on the individual service pages next to the service plan you want or visit the Our Services Page by CLICKING HERE.

Are there additional Business costs or requirements?
• No, there are no additional costs associated with a business account.
• Company ID documentation is required.

When will my service be activated?
We will accept mail for you immediately following sign up. Your Postal Box, Street Address or Virtual office service will be activated by the next working business day, dependent on us verifying any ID information we are legally required to request.

Can you scan and email my mail to me mail?
We can open, scan and email your letters to you daily starting from only 75p + VAT per letter.

What is a Postal Deposit?
A refundable £45 Postal Deposit is required to
cover forwarding postage costs.

What are itemised charges?
Individual items of mail and telephone calls and messages are charged according to how you have instructed us to handle them for you:

• Scan & Email from 75p + VAT per letter.
• Letters forwarded/redirected 20p + p&p + VAT.
• Customer collected letters 17p + VAT.
• Customer collected parcels from 60p. + VAT
• Signed for letters & parcels from 60p + VAT.
• Courier collected parcels from £1 + VAT.
• Parcel storage £1 + VAT per day (after 14 days).

• Telephone messages £1.25 + VAT
• Diverted calls Call Cost + 15% + VAT

Secure online sign up?
Yes absolutely. We use SagePay, the industry leaders in secure online transactions for all our online payments. Your financial information always remains totally private, totally secure.