Frequently asked questions

We’ve gathered together the questions we’re most regularly asked about British Monomarks.

But, unlike many of today’s service providers we haven’t done this to stop you calling, just the opposite in fact. So why not call us now, we’d be delighted to talk to you?

UK FREEFONE: 0800 096 1925 or INTERNATIONAL: +44 (0)20 7419 5000

Click the section lists at the top of each column of question to jump straight there.

OUR SERVICES

• Personal & Business Postal Boxes.
• Personal & Business full WC1 Street Address.
• Virtual Offices.
• Telephone Call Answering.
To sign up for any of our service plans simply click the ‘BUY NOW’ buttons either on the individual service pages next to the type of plan you require or visit the Our Services Page by CLICKING HERE.
• Business plan prices allow for up to 2 directors. Additional directors one off charge of £12.00 each.
• Company ID documentation is required.
We will accept mail for you immediately following sign up. Your Postal Box, Street Address or Virtual office service will be activated by the next working business day, dependent on us receiving and verifying the ID information we are legally required to request.
We can open, scan and email your letters to you

daily starting from only 75p + VAT per letter.

A refundable £45 Postal Deposit is required to
cover forwarding postage costs.
Individual items of mail and telephone calls and messages are charged according to how you have instructed us to handle them for you:

MAIL HANDLING CHARGES:
• Scan & Email from 75p + VAT per letter.
• Letters forwarded/redirected 14p + p&p + VAT.
• Customer collected letters 10p + VAT.
• Customer collected parcels from 60p. + VAT
• Signed for letters & parcels from 60p + VAT.
• Courier collected parcels from £1 + VAT.
• Parcel storage £1 + VAT per day (after 14 days).

TELEPHONE MESSAGE CHARGES:
• Telephone messages £1.25 + VAT
• Diverted calls Call Cost + 15% + VAT

Yes absolutely. We use SagePay, the industry leaders in secure online transactions for all our online payments. Your financial information always remains totally private.
If you didn’t find the answer to your question here please contact us for more assistance. Contact options include:

• Visit our Contact Us page – CLICK HERE
• Live Chat – CLICK HERE to online chat with an operator
• Call us on 020 7419 5000 – Mon. to Fri. 9.30 am – 5.30 pm
• Email us: mail@monomarks.com
• Visit us at our offices or write to us: 27 Old Gloucester Street, London WC1N 3AX – Mon. to Fri. 9.30 am – 5.30 pm

OUR COMPANY

We are London’s longest established independent mail services provider. We have been in business since 1925 – that’s 90 years of continuous service and have been at our Holborn WC1 address since the early 1970’s. We pride ourselves in the quality of our services, the depth of our experience and our hard won reputation.