LONDON LOCKDOWN UPDATE
Revised Opening Hours
Because postal services are classed as an essential business we will remain open throughout this latest lockdown.
From Thursday 5th November 2020 we will be open to customers, couriers, visitors and suppliers, offering a reduced service from 9.00 am to 4.00 pm every working weekday until further notice.
Planning to visit us or collect your mail in person?
If you are planning to visit our offices during the lockdown period you should be aware of a number of important changes to our services during this time.
Firstly, we will be serving you from our front door and not at our counter as we normally would. When you arrive please ring the bell to alert us of your presence and wait for us to come to the door to serve you. You will not be invited in to our building so please remain outside. Despite this we are still asking you to wear a face covering and to follow all social distancing rules for the protection of our staff, fellow visitors and yourself.
We will also be operating with reduced staffing levels to minimise our staff’s exposure to travelling on public transport, so would ask you to be patient if you have to wait a little longer than normal to be served.
Once again we are unable to accept cash payments, so for charges over £5.00 we require a contactless payment at the door at the time of collection. For charges under £5.00 we will raise an IOU at the time of your visit and place this in your mail box. Where the combined total of IOU’s is above the £5.00 limit on your next visit we will ask for this to be settled at the time, again via a contactless payment. For IOU’s totalling less than £5.00 that remain outstanding once normal services are resumed, we will ask you to settle these, preferably by contactless payment on your next visit.
If you need your mail but would rather not travel, we are offering to forward your mail to you or scan and email it to you. If this is of interest call us during our revised working hours on 020 7419 5000 or email us at email@example.com with your instructions.
If you have received a Service Renewal Invoice from us – we would ask you to please pay it without delay.
It is important that you pay your invoices promptly because with reduced staffing levels this will best enable us to concentrate on providing our mail services to you, and less time on administration. Continuity of your postal service is always important but especially at this time of year, so please help us to help you.
We’ve been in business since 1924 and have remained in operation throughout the blitz, smog, strikes, 3 day week, floods and all the rest, so you know can rely on British Monomarks to be staying calm and carrying on throughout anything the Corona virus crisis continues to throw at us.