Terms and conditions of service – British Monomarks Ltd. 2017

A. Mailbox Rental

1. The services provided are as described in British Monomarks Ltd literature and may change from time to time. Once the subscriber has been advised that the service has been set up and activated any services charges paid become non-refundable.
2. Mail will be forwarded by British Monomarks Ltd to the Subscriber according to his instructions. Monomark addresses registered at the non-business subscription rate may not be used for commercial purposes – i.e. for the sale of goods or services. Subscribers of incorporated companies using any British Monomarks service are required to be a current Director of the incorporated company.
3. The Company will forward to the Subscriber in accordance with instructions received all communications delivered to the Company on behalf of the Subscriber.
4. The Company will charge the Subscriber for each communication handled in accordance with paragraph 3 hereof a fee, if collected, of 17p, and if forwarded 20p, (plus VAT, envelope and stamp where applicable). Packages and parcels, Recorded Delivery, Special Delivery and items delivered by courier attract different charges as appropriate. A Subscriber requiring mail forwarded will pay the Company a non-VAT deposit in advance of £45.00. The Company will render an account to the Subscriber from time to time in respect of all communications forwarded to the Subscriber. The Subscriber shall pay the said account within 7 days and in the event of the Subscriber failing to pay the account within the time specified the Company shall be at liberty by written notice to determine the agreement but shall not be liable to refund to the Subscriber any portion of the unexpired proportion of the annual fee.
5. The Company reserves the right to shred or where possible return to sender, without prior notification, uncollected mail, where such mail has been received prior to the commencement of the current contract period or where it has been held for a period of 12 months or greater. Where a service renewal contract remains unpaid for more than 1 month from the service renewal invoice issue date the Company also reserves the right to shred or where possible return uncollected mail to sender, again without prior notification.
6. In accordance with UK law the Subscriber is required to supply first generation copies of 2 forms of personal identification for the Company to keep on file for the duration of the subscribed period. ID’s must be in the form of: A) a photo ID, such as a passport or driving license and: B) a utility bill or bank letter which is addressed to the Subscribers current residential address. The Company will accept proof of ID in the form of electronic scans of the original documents via email or fax, and these must be received and approved as acceptable by the Company. Subscribers of incorporated companies are required to be a current director of the incorporated company and provide the 2 forms of ID (A and B above) for every director and beneficial owner of the company. In addition a copy of the company’s Certificate of Incorporation, a proof of Trading Address and proof of the company’s registered office address must also be provided. In the event that the Subscriber fails to provide said documents, or provides inaccurate, incomplete or misleading information the Company reserves the right to suspend or terminate the services set-up for the Subscriber without refund of subscription, service fees or any holding deposits paid until said forms of personal and corporate ID are supplied to the Company’s complete satisfaction. The Subscriber hereby confirms that the information provided in this Agreement is accurate at the time of signing the Agreement and any change(s) of the Subscriber’s personal details or business details will be notified to the Company immediately. The Company reserves the right to suspend or terminate a Subscriber’s service where the Subscriber or their agents fail to provide complete, accurate and verifiable information at any point during the sign-up or ID checking procedures.
6. British Monomarks Ltd accept no responsibility in connection with the use by the Subscriber of any Monomark which is alleged to infringe any Trademark of any third party.
7. Subscribers undertake that their Monomark address shall not be placed on foreign made goods so as to infer that the goods are made in the U.K.
8. British Monomarks Ltd undertakes not to divulge the address of the Subscriber to a third party without the consent of the Subscriber unless legally obliged to do so.
9. Right is reserved to decline to enter in the Monomark Address Register any particular Monomark: right is reserved to withdraw any Monomark.
10. Subscriptions are payable in advance and Subscribers undertake that they will not use their Monomark except during the period for which they pay their subscriptions. Monomarks are not transferable and subscriptions are not returnable. Notice of intention to discontinue the subscription must be given in writing on or before the due date.
11. British Monomarks Ltd will take all reasonable steps to ensure accurate and expeditious dealing with all communications received for the Subscriber in accordance with the instructions given by the Subscriber. Customer requests to change or amend service details must be made in writing. Changes requested via email must be made on a new email, the subject of which must refer clearly to the fact that a service change is being requested.  The maximum liability that shall attach to the Company, its servants agents and officers for injury damage or loss to the subscriber howsoever arising and howsoever the same may be caused shall not exceed £500.00, but no liability whatsoever shall attach in respect of money or valuables unless the same is sent by registered post. Furthermore the Company its servants, agents and officers shall have no liability whatsoever under the terms of this agreement to any third party.
12. Postage or other charges incurred are payable in advance on demand and failing payment within 14 days British Monomarks Ltd reserves the right to suspend its service without prejudice to its claim for the amount due.

B. Provision of London Street Address, Virtual Office and Company Registered Office Address

1. The services provided are as described in British Monomarks Ltd literature and may change from time to time. Once the subscriber has been advised that the service has been set up and activated any services charges paid become non-refundable.
2. The Company will provide for the Subscriber an address to be utilised by the Subscriber.
3. The Company will forward to the Subscriber in accordance with instructions received all communications delivered to the Company on behalf of the Subscriber.
4. The annual fee for the services provided by the Company shall be payable on the anniversary of the month of contract commencement.
5. If this address is required to act as your Company Registered Office address, there is no additional charge. A) If this option is chosen The Company will display at its address the name of the Subscriber and indicate that the Subscriber maintains its Registered Office at the Company‘s address and the Subscriber will comply in all respects with the relevant particulars of the Companies Act 1985. B) The Subscriber shall give due notice to the Registrar of Companies of the Situation of the Registered Office, and shall notify the Registrar of Companies that the account books of the Subscriber are not being kept at the Registered Office. C) The Subscriber will print on its printed literature the whereabouts of the Registered Office and shall indemnify the Company against all liability in respect of any failure to comply with any such statutory requirements. D) Upon the determination of the Agreement howsoever arising the Subscriber shall forthwith register with the Registrar of Companies Notice of Change of Registered Office. E) This Agreement is not transferable. It is personal to the Subscriber only.
6. The Company will charge the Subscriber for each communication handled in accordance with paragraph 3 hereof a fee, if collected, of 17p, and if forwarded 20p, (plus VAT, envelope and stamp where applicable). Packages and parcels, Recorded Delivery, Special Delivery and items delivered by courier attract different charges as appropriate. A Subscriber requiring mail forwarded will pay the Company a non-VAT deposit in advance of £45.00. The Company will render an account to the Subscriber from time to time in respect of all communications forwarded to the Subscriber. The Subscriber shall pay the said account within 7 days and in the event of the Subscriber failing to pay the account within the time specified the Company shall be at liberty by written notice to determine the agreement but shall not be liable to refund to the Subscriber any portion of the unexpired proportion of the annual fee.
7. All charges shown are exclusive of VAT at the standard rate.
8. The Company reserves the right to shred or where possible return to sender, without prior notification, uncollected mail, where such mail has been received prior to the commencement of the current contract period or where it has been held for a period of 12 months or greater. Where a service renewal contract remains unpaid for more than 1 month from the service renewal invoice issue date the Company also reserves the right to shred or where possible return uncollected mail to sender, again without prior notification.
9. In accordance with UK law the Subscriber is required to supply first generation copies of 2 forms of personal identification for the Company to keep on file for the duration of the subscribed period. ID’s must be in the form of: A) a photo ID, such as a passport or driving license and: B) a utility bill or bank letter which is addressed to the Subscribers current address. The Company will accept proof of ID in the form of electronic scans of the original documents via email or fax, and these must be received and approved as acceptable by the Company. In the event that the Subscriber fails to provide said documents, the Company reserves the right to suspend the services set-up for the Subscriber without refund of Subscription, Service fees or any Holding Deposits paid until said forms of personal ID are supplied to the Company’s complete satisfaction. The Subscriber hereby confirms that the information provided in this Agreement is accurate at the time of signing the Agreement and any change(s) of the Subscriber’s personal details or business details will be notified to the Company immediately. The Company reserves the right to suspend or terminate a Subscriber’s service if we are unable to contact them appropriately.
10. British Monomarks Ltd is registered under the Data Protection Act No. Z950981X and undertakes to store subscriber information securely and not to divulge the address or any other information held on file about the Subscriber to a third party without the consent of the Subscriber unless legally obliged to do so.
11. The Company will notify the Subscriber in writing of any changes in its charges and such altered charges will become applicable 14 days thereafter.
12. The Company may at any time on one month’s prior written notice determine this Agreement and shall refund to the Subscriber the appropriate unexpired proportion of the annual fee.
13. The Subscriber may determine this Agreement on the annual anniversary in any year by giving not less than one month’s previous written notice but otherwise the Agreement shall be deemed to continue from year to year.
14. This Agreement is not transferable. It is personal to the Subscriber only.
15. The Company will take all reasonable steps to ensure accurate and expeditious dealing with all communications received for the Subscriber in accordance with the instructions given by the Subscriber.Customer requests to change or amend service details must be made in writing. Changes requested via email must be made on a new email, the subject of which must refer clearly to the fact that a service change is being requested.  The maximum liability that shall attach to the Company, its servants agents and officers for injury damage or loss to the Subscriber howsoever arising and howsoever the same may be caused shall not exceed £500.00, but no liability whatsoever shall attach in respect of money or valuables unless the same is sent by special delivery (registered post). Further the Company its servants agents and officers shall have no liability whatsoever under the terms of this agreement to any third party.
16. If no Notice of Cancellation of this Agreement shall be given by the Subscriber to the Company but the annual fee for the year next following shall not have been paid, the Company shall be under no obligation to forward to the Subscriber any communications received for the Subscriber nor shall they be obliged to notify them of any documents that shall have been received.

C. Telephone Answering, Virtual Office and relaying services

1. The services provided are as described in British Monomarks Ltd literature and may change from time to time.
2. The agreement shall continue from subscribed period to subscribed period unless one month’s prior written notice is given by either party. Once the subscriber has been advised that the service has been set up and activated any services charges paid become non-refundable.
3. Subscribers may phone in or call for messages. In emergencies British Monomarks Ltd will attempt to locate the subscriber to pass on messages and
the costs incurred in so doing will be charged to the subscriber. Arrangements can also be made for routine posting, faxing or e-mailing messages.
4. The subscriber will pay the subscription (in advance) and the handling charges, which are from time to time current and notified to the subscriber, within seven days of invoice, failing which British Monomarks Ltd may refuse to handle messages without prejudice to any claim for monies owing. Handling charges are payable in advance if requested.
5. British Monomarks will notify the subscriber in writing of any changes in its charges and such altered charges will become applicable 14 days thereafter.
6. In accordance with UK law the Subscriber to a mail handling service is required to supply first generation copies of 2 forms of personal identification for the Company to keep on file for the duration of the subscribed period. ID’s must be in the form of: A) a photo ID, such as a passport or driving license and: B) a utility bill or bank letter which is addressed to the Subscribers current address. The Company will accept proof of ID in the form of electronic scans of the original documents via email or fax, and these must be received and approved as acceptable by the Company. In the event that the Subscriber fails to provide said documents, the Company reserves the right to suspend the services set-up for the Subscriber without refund of Subscription, Service fees or any Holding Deposits paid until said forms of personal ID are supplied to the Company’s complete satisfaction. The Subscriber hereby confirms that the information provided in this Agreement is accurate at the time of signing the Agreement and any change(s) of the Subscriber’s personal details or business details will be notified to the Company immediately. The Company reserves the right to suspend or terminate a Subscriber’s service if we are unable to contact them appropriately.
7. British Monomarks Ltd is registered under the Data Protection Act No. Z950981X and undertakes to store subscriber information securely and not to divulge the address or any other information held on file about the Subscriber to a third party without the consent of the Subscriber unless legally obliged to do so.
8. The subscriber is entitled to print the telephone number on all stationery only during the currency of the agreement. British Monomarks Ltd will make every reasonable effort to ensure the accuracy of any account data provided and the expeditious handling of messages, but no responsibility shall attach to British Monomarks Ltd or its servants, agents or officers for any damages, injuries or loss howsoever arising or to whomsoever caused.

Cookies

Why do I need to read about website cookies? Following a recent EU ruling all websites that employ cookies (and that’s practically every site you visit) has to advise visitors of their cookies policy.

Why are cookies used and what do they do?

When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.

The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or your 71st.

Some cookies are more sophisticated. They might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes. They can also be used to store data on what is in your ‘shopping cart’, adding items as you click.

The possibilities are endless, and generally the role of cookies is beneficial, making your interaction with frequently-visited sites smoother – for no extra effort on your part. Without cookies, online shopping would be much harder.

Privacy policy

PRIVACY POLICY for www.britishmonomarks.co.uk
At British Monomarks Limited we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect
In running and maintaining our website we may collect and process the following data about you:
– Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
– Information provided voluntarily by you. For example, when you register for information or make a purchase.
– Information that you provide when you communicate with us by any means.

Information We DO NOT Collect
We do not collect or store your financial data when you sign up for any of our services online. All online financial information is controlled by SAGEPAY and we do not have access to this information.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
– To provide information to you that you request from us relating to our products or services.
– To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
– To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

– In the event that we sell any or all of our business to the buyer.
– Where we are legally required by law to disclose your personal information.
– To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at mail@monomarks.co.uk